Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.
As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you'll find answers to common questions our clients ask. Just start by following one of the links below.
- How long does it take for you to complete my order?
- What is a "proof"?
- What do I need to check when I look at my proof and order form?
- What is a "Gang Run?"
- How do I go about getting an estimate from you?
- What kind of dog is Phil and is he fast?
- How long does it take for you to complete my order?
When you receive your price estimate from us, you will also receive a turnaround time estimate. This is our best guess as to how many business days it will take for us to produce your print job. The first day of production begins after we receive final proof approval and your signed order form. Production times vary from project to project, and may also be affected by the overall volume of work in our facility at that time. If you have a rush job or any special requests, just contact one of our Project Managers and they will do their best to accommodate you.
- What is a "proof"?
A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. Typically, we will produce a proof which will be sent to you online or printed on paper which can be viewed in our store or delivered to you in person.
On multiple color jobs, we can produce a color proof on our color output device to show how the different colors will appear.
- What do I need to check when I look at my proof and order form?
Your proof is the closest respresentation of what your print job will look like. When you receive your proof, it is your responsibility to look it over as closely as possible. Check spellings, verify dates & times, make sure that all spacing is accurate, and that the colors are what you expected. The order form goes hand in hand with your proof in the approval process. It is also your responsibility to check over every aspect of the order form to make sure that we have understood what you expect from us. The order form will outline the materials used for your job, the measurements of the piece being printed, the quantity, price, delivery information, as well as other important details. Once you have verified that all of this information is correct, we ask that you sign and date the order form and return it to us with your proof. Your approval on the final proof is assurance that you have looked over every aspect of our work and approve it as accurate. It benefits everyone if errors are caught in the proofing process rather than after the job is completed and delivered.
- What is a "Gang Run?"
A "Gang Run" is a cost saving program that we offer for postcards and business cards. The purpose of this program is to benefit the customers who have lower quantity print jobs, but still demand high quality results. Our pre-press department will group up, or "gang", many smaller jobs together on the press sheet. This way, all of the customers will share the set-up and production costs. Since our Project Managers are coordinating many different customers on these Gang Runs, the rules are a bit strict. Currently we have two Gang Runs each week, one on gloss cover stock and one on matte cover stock. Both runs are coated with aqueous coating on both sides, no exceptions. The weekly schedule runs as follows:
MONDAY-Artwork must be received by Zooom.
TUESDAY-Prepress & Proofing stage.
WEDNESDAY-Final proof approval (in writing) must be received from customer, or job will be bumped to the next week's gang run.
THURSDAY-Printing stage.
FRIDAY-Printed jobs are cut, boxed, & ready for pick up or shipping.
For further information, please contact one of our Project Managers for assistance.
- How do I go about getting an estimate from you?
Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote, give us a call and talk with one of our Project Managers.
- What kind of dog is Phil and is he fast?
Phil is a Whippet and he is pretty speedy. He has been seen running as fast as 35 mph. Although, when it is raining he would much rather snooze all day in his dog bed. He enjoys greeting customers and rooting through the office trashcans. His dislikes include squirrels and waking up before 10AM.
